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Four Seasons

7.6

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The Four Seasons has 83 hotels in 35 countries and prides itself on quality and service. We decided to see if their website reflected well on them.

Reservation: 6/10

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Making a booking online How easy is it to make a booking online or to amend an existing booking. How flexible are the search options? .

Hotels & Resorts

The site allows you to refine your search, check out available offers and make a reservation. This is all done with maximum speed and minimum fuss.

Navigation: 10/10

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Quality and quantity of images Are there enough images on the site to whet your appetite and are they of a decent quality? Are the photos too small? Do they give me a good idea of the resort inside and out?.

The navigation works fine in this vacations site but lacks the design sophistication that you would expect from such a master of quality. You can search by continent and country and then view the luxury vacation resorts in that area.

Listings all have a range of information available from a side menu.

Inspiration: 7/10

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How easy is it to navigate around the site? We tried and tested it out and graded..

There are factsheets about the hotel, information about the destination plus photos and videos to bring each to life.

Resort Photos: 7/10

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Help in finding what you want. With so many resorts to choose from, how does the site help you pick what is right for you? Are there any site favorites or recommendations? Does it offer any interesting activities?.

There are lots of photos to showcase the various hotels and resorts – it is a bit like taking a master class in interior design.

Celebration & Events

Special Deals: 7/10

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Are there online discounts and deals here? Does the site offer savings for returning customers? We graded the extra value you can get for your buck..

Deals on fourseasons.com are automatically flagged up during the reservation process. Current offers include stay longer specials that give customers meal credits. All well and good but we would like to have seen discounts for existing packages and not just freebies and extras.

Social Options: 8/10

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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..

It’s good to see the Four Seasons with an RSS feed, Twitter account and FaceBook page.

Multimedia Options : 7/10

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What else can I do here? We gave extra points to sites with RSS feeds, images, video, mobile and audio..

There are videos, photos and slideshows on the Four Seasons site that serve as a great tool to showcase vacation resorts.

Support: 8/10

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Can you contact the site with queries? This grades the email support and telephone contacts available to users..

There is a range of email and telephone support, categorized to ensure sure you speak to just the right person.

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Web Address: www.fourseasons.com
Country: US
Parent Company: Four Seasons Hotels and Resorts
Launched: 1960
Category: Resorts

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